Affiliate Program

We believe personal style should be celebrated, and jewelry is the perfect vehicle for that self-expression. We offer the jewelry that help you tell your story. We sincerely invite all our customers or potential partners to join the Timeless Pearl Affiliate Program to share your experience and earn commission on every timelesspearl.com sale generated through your channels. All our commission payment are through PayPal account and the general rate is 5%. Commissions are paid daily basis on the 45th day after the referral purchase. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Click HERE to register on our website. For customers or registered users, access to your AFFILIATE DASHBOARD by clicking on your account tab “MY AFFILIATES” as below, and join our Affiliate Program for free.
You can generate your affiliate ID and referral URL in the “Generate Link” tab of the menu as below:
Have questions about our affiliate program? Email us at support@timelesspearl.com

Shipping Policy

Shipping
U.S. Free delivery over $50. Items over 5lbs excluded. For orders under $50, the shipping rate is $5.95. Incremental charges may apply for additional weight and size;  Shipping rates start at $37 for Canada, France, Germany, the United Kingdom, and Australia. Incremental charges may apply for additional weight and size.

All U.S. orders on www.timelesspearl.com are shipped using USPS. Typically, USPS delivers within 1-3 business days after shipping. The Deliver By Date will default to the 7th day after your payment for “In-stock” products, but for international shipping it might take longer; for Made-to-order products, the Deliver By Date will default to the 30th day after your payment. Shipments usually occur sooner than 3 weeks. You will be emailed upon shipment of your order. Delivery times are not guaranteed but are our best approximation.

For special promotions, we might have different shipping policy, especially for shipping fees. A minimum online order amount may be required. Please check the terms and conditions of our promotion event.

Handling
We aim to process orders within 48 business hours of receiving them. Product availability, payment issues, and special requests can occasionally cause orders to be delayed. You will be notified via email of any such delays.

Orders are processed Monday to Friday (10am to 4pm, GMT-8). By default, multiple jewelry pieces in the same order will be put in one gift box. If you need multiple gift boxes, gift receipt or gift wrapped, please mention your special requests in “Order notes” on the CheckOut page.

Insurance
All orders placed on www.timelesspearl.com are fully insured for theft, damage or loss during transit to you. If you notice damage or loss of any items in your order, please refuse the shipment or contact us immediately at support@timelesspearl.com

Delivery Problems
If the delivery of your order is delayed, please contact us via email. Upon receiving your order, carefully inspect the contents of your package. If there are any discrepancies between what you ordered and what you received, please contact us immediately.

Returns & Exchanges

Returns & Trade-in
We want you to be completely satisfied with your Timeless Pearl purchase. If for any reason you are not satisfied with your order, you may return for full purchase price refund or exchange any pearl jewelry within 30 days after delivery.

For all return, Timeless Pearl requests you to make a request on our Trade-in program page. Please mention your purchase/invoice number, a request of exchange, trade-in, or refund, and your credit card information to issue a refund if necessary. Your request form must be submitted online or sent to support@timelesspearl.com, and you must get Timeless Pearl’s email confirmation with shipping label before you return any jewelry with a value above $100.  For all returns, Timeless Pearl will not be responsible for the loss or damage of return shipment without a confirmation email.

Please note that to be accepted for full amount refund within 30 days, jewelry must be unworn, free of damage. Jewelry that has been customized or altered any way cannot be returned for exchange, trade-in or refund. Timeless Pearl reserves the final right to determine jewelry that can be exchanged, trade-in, or refund.

After submitting your return request, Timeless Pearl will send you the confirmation email with a shipping label, with return address:

Timeless Pearl
169 11th St.

San Francisco, CA 94103

Refunds
If you are requesting a refund of your purchase, Timeless Pearl will request the credit card company to issue a refund to your card for the full amount of your purchase, less any original shipping charges. Please allow 20 business days for your return to be processed.

Repairs Policy

Repairs

All Timeless Pearl items include a 1-year limited warranty against any manufacturing defects. If you believe your pearl item has a manufacturing defect, please contact us at support@timelesspearl.com for assistance.

To repair damaged Timeless Pearl jewelry, you need to send a photo to us. Please contact us via email if you would like to send any damaged jewelry for repair.

Complimentary restringing is offered on all purchases within one year of purchase, nominal charges apply after. If you would like to have your pearl necklace or bracelets restrung, please email us with your request.

We strongly suggest you only allow a qualified and trusted jeweler to repair your “Timeless Pearl” jewelry if you choose to do so. Any repairs or alterations done by an external party on your Timeless Pearl jewelry will void your warranty and Timeless Pearl cannot be held responsible for any damage or loss as a result.

0